Last Updated: 01/11/2025
Overview
At DWAITAKART, every product and artwork is crafted with precision, devotion, and care.
Since many of our items are custom-made, handcrafted, or designed based on your specific requirements, our refund and return rules are structured to protect both the customer and the creative process.
1. Custom and Personalized Orders (No Refund / No Return)
All custom-made items such as:
Custom deity idols
3D models
Relief panels
Personalized sculptures
Customized artwork or designs
are non-refundable and non-returnable.
This is because these products are created specifically for you and cannot be resold or reused.
However, we ensure:
Multiple previews
Revision options before final delivery
Quality checks before shipping
so that the final product matches your expectations.
2. Physical Products (Limited Return Eligibility)
Returns may be accepted only in the following cases:
Wrong product delivered
If the delivered item does not match the product you ordered.
Damaged during delivery
If the product arrives broken or damaged, you must:
Notify us within 24–48 hours of delivery
Provide photos and videos of the damaged packaging and item
Keep the original packaging intact
Once verified, we will arrange:
Replacement, or
Repair (based on product type)
Refunds are given only if a replacement is not possible.
3. Cancellation Policy
Before Work Begins
If you cancel before we begin designing or crafting, a partial refund may be possible minus service/processing charges.
After Work Begins
Once the design or sculpting process has started, cancellations are not allowed, and no refund will be issued.
4. Processing of Refunds (If Eligible)
If your case qualifies for a refund:
Refund will be initiated within 5–10 business days
Refund will be issued to the original payment method
Processing time depends on the bank or payment provider
5. Contact for Return/Refund Requests
For any return, replacement, or refund-related queries, contact us:
Phone: +91 8147070359
Email: Info@dwaitakart.in
6. Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
7. Important Notes
We are not responsible for delays caused by courier companies, customs, or natural events.