Frequently Asked Questions

Everything you need to know about DwaitaKart

1. What is DwaitaKart?

DwaitaKart is a sacred online store offering authentic Hindu spiritual idols, Brundavana, and divine items crafted with devotion and purity.

2. Are the idols handmade?

Yes. All idols available on DwaitaKart are completely handmade by skilled artisans using traditional techniques. No machine-made idols are sold.

3. Do you accept custom orders?

Yes, we accept customized idol orders based on size, posture, and specific requirements. Please contact us before placing a custom order.

4. What payment methods are available?

We support UPI, credit/debit cards, net banking, and other secure online payment gateways.

5. Is Cash on Delivery (COD) available?

Currently, Cash on Delivery (COD) is not available.

6. Do you ship across India?

Yes. We ship across India with secure and protective packaging.

7. What is the delivery time?

Orders are generally delivered within 5 to 10 business days.

8. What is your return policy?

Returns are accepted only in case of transit damage.

9. Is an unboxing video mandatory?

Yes. An unboxing video is mandatory for all orders.

10. Are customized idols returnable?

No. Customized items are strictly non-returnable.

11. How are refunds processed?

Refunds are processed within 5–7 business days.

12. Do product colors match exactly?

Minor variations may occur due to handcrafted nature.

13. How can I contact customer support?

Email: Admin@dwaitakart.in
Phone: +91 8147070359, +91 7013437432